Frequently Asked Questions
View common questions and their answers regarding our SentryPC
software. If you still need help please contact
our staff.
1. I
forgot my admin password?
2. SentryPC
does not load when Windows starts.
3. A
user is locked due to scheduling or time running out and I need to
give them access.
4. Some
of the Security Settings do not restrict what they should for
users such as 'Disable Windows Shutdown'.
5. SentryPC
does not seem to be logging some of the users computer activities.
6. I
am receiving a services.exe error when trying to use the program.
| 1.
I forgot my admin password? |
Click the "Hint" button on the
password entry screen. If this does not help
you remember your password you can contact our
support desk to recover your password. If you
are positive you are entering your password
exactly your software installation might have
been tampered with - please reinstall SentryPC
completely.
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| 2.
SentryPC does not load when Windows
starts. |
Run SentryPC once under an admin account on
your computer. SentryPC will now start loading
on startup for all users of that computer.
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| 3.
A user is
locked from scheduling or time running out and I
need to give access. |
You can use the 'Grant user Temporary Full
Access' command in the Admin Commands menu
available on the SentryPC interface. When you
are done use the 'Restore' command from the same
Admin Commands menu to reinstate their lockdown.
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| 4.
Some of the security options do not restrict as
they should. |
Some settings require you to be logged in under
the user account that you want them to take
effect on. These settings are marked with an
asterisk (*) on the configuration page for the
Security Settings. To implement these settings,
log in under the user account you wish them to
take effect on, then configure the Security
Settings options as needed.
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| 5.
SentryPC is not logging some of the users
activities as it should. |
The most likely explanation for this is that the
log location where SentryPC stores its activity
logs does not have proper security permissions.
Make sure the log location for SentryPC's
activity monitoring has full
read/write access for all users of your
computer. To retrieve SentryPC's log location
check the 'Log Location' tab under 'Advanced
Settings' in the Admin Control Panel.
See our
step-by-step guide below to accomplish this :
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| 6.
I am receiving
a Services.exe error when using the program. |
There are three reasons which could cause this
problem :
1 - You need to
download THIS
FILE and save it to your
c:\Windows\System folder on your hard drive.
After doing so, reboot your computer and see if
the error is gone. This file is generally
already on your computer, but in some cases it
is not and needs added.
2 - You have not
installed the software on an administrator
account of Windows, therefore, other users do
not have access to necessary files for the
software to run. Please make sure the
account you install the software on had
administrator privileges on Windows.
3 - Users you are
controlling do not have access to the log file
location, therefore, they do not have access to
necessary files. You need to set the log
file permission correctly for all users.
See our step-by-step guide below to accomplish
this :
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| 1 |
$49.95
|
| 2-9 |
$44.00 |
| 10-24 |
$40.00 |
| 25-49 |
$38.00 |
| 50+ |
$35.00 |
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'The best parental control app we have found!
Thank you for making my job easier!'
- Susan H.
'Just wanted to thank you for such a wonderful and
easy to use software. We no longer worry when are children
are on the computer.'
- Jackie M. |
